Communicating about difficult or sensitive issues can be a challenge for even the best communicators and leaders. Virtual interactions, where tone of voice and facial cues may be absent, complicate our ability to convey messages as desired. A message could be interpreted as dismissive or aggressive and trigger a defensive reaction. 

Join Communication Studies faculty as they explore specific verbal messages psychologists have identified as likely to evoke defensiveness and the alternative approaches that increase the odds of achieving a more positive response – even when difficult issues need to be raised. 

These constructive communication approaches will help you maintain a positive communication climate and improve your overall confidence in addressing difficult or sensitive issues. 

9am Session: https://austincc.zoom.us/j/95241556753?pwd=d2lyRlFFbTEwc1lKUGdQNmI3WS8ydz09 

12pm Session: https://austincc.zoom.us/j/97151585687?pwd=VFpOZmNuZXc2bnFHc1ZWd1kyRXdPQT09 

4pm Session: https://austincc.zoom.us/j/92192934523?pwd=VFh3Mlo3cW5PcC9LbWtyNHVSL2xhZz09