The Art of Conflict Resolution
|Conflict is inevitable. During this session we will be exploring different types of conflict and identifying conflict management styles. You will gain an understanding of the role of communication during conflict and learn to connect conflict management styles with a variety of personality types.
You will learn how to • Increase awareness of personal conflict situations and reactions • Explore the cost of conflicts to individuals and organizations • Identify current patterns related to managing conflict • Examine five alternative and constructive strategies for managing conflict
Presented by EAP Deer Oaks