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Frontline Staffing Training: Provide Your Team with Strategies to Successfully Defuse Difficult & Disruptive People & Situations

Hours: 1.5

This webinar will help you equip your frontline staff with practical de-escalation techniques and you with an outline of how to adapt or create your own de-escalation policies and procedures to meet the needs of your "customers" and improve your staff's ability to manage expectations.


 
Date Time Location Presenter
 
09/13/20181:00pm-2:30pmHBC 301.0Sheila R Henderson 

 
 

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