Workshop & Event Registration v2.0

This workshop is designed to assist staff in leading with confidence using proven customer service techniques and how these techniques lead to higher student retention and satisfaction.

Objectives:
Define what “great” customer service is and how that fits into higher education and ACC’s commitment to servant leadership.
Identify the benefits of great customer service.
Recognize barriers to the delivery of great customer service.
Adapt to specific customer behavior styles.
Develop a personal action plan to improve customer service skills.

April Seabourn is a Student Affairs professional that has worked at Austin Community College in the Office of Student Life for 9 years. Prior to working in Student Life, April received her Associate’s degree from Austin Community College in Psychology and served as a student leader. Due to her positive experiences as a student, she decided that there was no better way to pay it forward then to work for the institution that helped her along her academic and personal life journey. As a professional, April is committed to providing excellent customer service to students and showing them that ACC cares. She has created techniques that cause students to come back to the South Austin Student Life Office wanting more programs, more resources and more of her Riverbat Spirit!

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