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LIB: Dealing with Difficult Situations

Hours: 1

Webinar viewing for Library Services Staff only Dealing with Difficult Situations (February 18, 11am Central Time) This program features advanced customer service training (frontline and behind the scenes) including types and levels of service, scripts for consistency and training, coping with difficult situations (conflicts with patrons, coworkers, bosses) and articulated behavioral expectations.


 
Date Time Location Presenter
 
02/18/201511:00am-12:00pmHBC 217 

 
 

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