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Work-Life Series: Communicating in the Workplace
Hours: 2
This series deals with everyday work life situations. From dealing with children, to co-workers; every day we interact with multiple personalities, attitudes and behaviors. This series deals with individual views and how perceptions change interactions and behaviors. Communication is one of the most basic life skills that we are never formally taught in school. This seminar discusses communication in the context of building productive workplace relationships in order to gather, process, and transmit information. Workplace communication contains elements of assertiveness, diplomacy, and tact. Different strategies are explored for transmitting and receiving messages.
Presented by LJ Smith. LJ Smith has worked in the technology, call center and non-profit industries since 1984. For 5 years, he was involved in providing Digital Opportunities with SkillPoint Alliance (formerly the Capital Area Training Foundation). Starting as a volunteer, he soon became a part-time instructor teaching computer skills in a community outreach program at local high schools. LJ then became a full-time site coordinator and lead in setting up a second site from the ground up under the U.S. Department of Education Digital Divide Initiative. His final position was Director of Operations for the entire program. LJ is now the owner of LJ Smith Enterprises Inc, a company which focuses on training and development. He provides consultations and trainings to all levels; from front line employees through senior level management; including Directors, CEOs and Presidents, in communication, team building and leadership. He has also provided trainings for e-commerce, technology planning, budgeting for technology, internet navigation, and web accessing.
Hosted by the Center for Community Based Non-Profit Organizations |
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