Workshop & Event Registration v2.0

Presented by L J Smith, Alliance Work Partners Anger is a natural self-defense reaction to a perceived wrong. It’s a chosen emotional state that is learned from infancy. We need to become comfortable with the fact that people are going to get angry and we need to understand how best to deal with hostile situations. The difference between hostility and anger is that hostile behavior is intentional. The purpose behind it is to control the environment. It’s important that we recognize the signs when someone is getting angry so we are not taken by surprise and react quickly in a defensive manner further escalating the situation. This informative seminar focuses on understanding where hostility comes from, how to diffuse the situation or avoid further escalation, and understanding our own triggers. We will discuss ideas about how important it is to listen before moving into a solution mode and specific steps to take. We will also discuss the impact of self-talk along with verbal and nonverbal self defense mechanisms.

	This system has been replaced by Workday. Please click here to be forwarded. The information in this system is now read-only and will be available through Dec 31,2021.