Syllabus Sections
Publish Date
01/10/2021 23:53:45
Application Problem Solving: Support
ITSC-2335
Credit Spring 2021
02/15/2021 - 05/16/2021
Course Information
Section 005
Distance Learning
ONL DIL
Ralph Hooper
Office Hours
-
M W
11 am - 1 pm
Online
virtual via Blackboard Collaborate -- email for appt -
M W
3:30 pm - 5:30 pm
Online
virtual via Blackboard Collaborate -- email for appt
Course Requirements
Grade Policy:
Grade Scale: 90% - 100% A 80% - 89% B 70% - 79% C 60% - 69% D 0% - 59% F
Method of Determining Final Course Grade:
-- Quiz average on 14 Unit Quizzes -- 30 %
-- Lab Average on 14 Labs -- 30 %
--Two tests each covering 7 Units -- 40 %
Total: 100 %
Readings
Approved Course Texts/Readings:
Title MICROSOFT SPEC.GUIDE.WINDOWS 10 with MindTap
Author: Wright
ISBN: 9781337757140
Publisher: Cengage
1st Edition
Course Subjects
Introduction to Windows 10
Installing Windows 10
Using System Utilities
Managing Disks and File Systems
User Management
Security Features
Networking
Productivity Tools
Enterprise Computing
Remote Access
Student Learning Outcomes/Learning Objectives
• Use software to solve problems
• Computational Thinking
• Computer and IT concepts particularly Windows 10 issues
• Install, configure, and troubleshoot desktop applications
• Configure and customize operating systems
• Configure and troubleshoot connectivity
• Security issues
• Introduction to Computer User Support
• Customer Service and Writing Skills
• Product Evaluation
Schedule
Week of | Blackboard and MindTap assignments |
Feb 15 |
Orientation Assignment in Blackboard Introduction to MindTap Unit Quiz 1, Unit Quiz 2, Virtual Lab 2.1 |
Feb 22 |
Unit Quiz 3, Unit Quiz 4, Virtual Lab 4.1 |
Mar 1 |
Unit Quiz 5, Unit Quiz 6, Virtual Lab 6.1 |
Mar 8 |
Virtual Labs 6.2, 6.3 |
Mar 22 |
Unit Quiz 7, Virtual Labs 7.1, 7.2 |
Mar 29 |
Virtual Lab 7.3, Test 1 on Units 1-7 |
Apr 5 |
Unit Quiz 8, Virtual Lab 8.1, Unit Quiz 9 |
Apr 12 |
Virtual Labs 9.1, 9.2, Unit Quiz 10, Virtual Lab 10.1 |
Apr 19 |
Unit Quiz 11, Virtual Lab 11.1, Unit Quiz 12, Virtual Lab 12.1 |
Apr 26 |
Unit Quiz 13, Virtual Labs 13.1, 13.2 |
May 3 |
Unit Quiz 14, Virtual Labs 14.1, 14.2 |
May 10 |
Virtual Labs 14.3, 14.4, Test 2 on Units 8-14 |