Syllabus Sections
Publish Date
01/18/2013 10:24:32
Hospitality Management and Leadership
HAMG-2305
Spring 2013
01/14/2013 - 05/12/2013
Course Information
Section 001
Distance Learning
HYD EVC
Bryan Gardner
Office Hours
No office hours have been entered for this term
Course Requirements
Course Description
This course provides an overview of organizational behavior in the hospitality industry with an emphasis on management philosophy, policy formulation, communications, motivation, and organizational change. The course is aimed towards second year college students that have completed the majority of their degree requirements.
Course Structure
This is a hybrid distance learning course using both traditional and online learning methods. The class will meet in EVC 8103 every other Thursday from 4:30 p.m. until 7:10 p.m. unless otherwise indicated in the syllabus.
Instructional Methodology
We strive to create an environment of applied learning for all program students. This course is designed using the most current information and techniques of instruction both online and in the classroom. The course is designed to include elements of writing, critical analysis, and presentation techniques. This course also requires completion of a group project that challenges students through teamwork and group learning. Your mastery of the presented material is necessary for your success in this course and for success in your future career.
Crucial Conversations Discussion Questions
There will be two to three discussion question assignments each week. These assignments will be discussed in class as well. These assignments must be submitted via Blackboard each Thursday no later than 6:00 p.m. CST.
Discussion Board
Each week, I will post one to three questions related to each chapter of the text on Discussion Board within Blackboard. Your responses will be due each Thursday no later than 6:00 p.m. CST.
Assignments
Assignments are due at 4:30 p.m. CST on the due date specified in the course syllabus. All assignments must be submitted via BIackboard and will not be accepted in any other format. Late assignments submitted within one week of the original due date will be subject to a 50% penalty. Late assignments will not be accepted more than one week past the original due date. Students are responsible for following directions for each assignment.
*Failure to turn in any assignment, project, or exam will result in “zero” points plus a 25 point penalty deduction.Bonus points may be available during the semester but are not guaranteed. It is your responsibility to follow instructions on these assignments and turn them in on time.
Exams
There will be two course exams. Each exam will include multiple choice questions and may include essay questions. All exams will be administered online through Blackboard and are “open book” and “open note.” Each exam will be timed. Information covered in reading assignments as well as class discussions, guest lectures and presentations will be included on the final exam. Passing the exams, and ultimately the course, will be a measurement of your ability to apply theories and concepts learned during the semester, rather than your ability to simply memorize information. All students must take both exams in order to pass the course.
Attendance
Attendance is mandatory for all class meetings. Professional courtesy also requires that you arrive on time and that you are prepared. If you are absent from the classroom meetings without a valid excuse, your attendance points will be affected in the following ways:
No absences 30 points
1 absence 20 points
2 absences 10 points
3 absences 0 points
If you are more than 30 minutes late for class without a valid excuse or without having made prior arrangements with instructor, your tardiness will be counted as an unexcused absence. It is your responsibility to obtain lecture notes and other information covered in class from a fellow student in the event of your absence.
*Students who are absent for four (4) or more class meetings will receive a 125 point penalty deduction.
Evaluation System
Article Reports (4 reports x 25 points) 100 points
Discussion Questions (11 x 20 points) 220 points
Discussion Board (11 x 20 points) 220 points
Group Presentation 200 points
Attendance 30 points
Class Participation 30 points
Exam #1 100 points
Exam #2 100 points
Total Points 1,000 points
900 – 1000 A
800 – 899 B
700 – 799 C
600 – 699 D
0 – 599 F
Readings
Required Text and Materials
Leadership and Management in the Hospitality Industry
Woods & King
American Hotel & Lodging Educational Institute, 2012
ISBN: 978-0-86612-347-1
Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
McGraw-Hill, 2012
ISBN: 978-0-07-177132-0
*You will also be required to purchase one of the following books as part of your group project. Do not purchase either book until you are assigned to your group.
The Org: The Underlying Logic of the Office
Fishman & Sullivan
Twelve, 2013
ISBN-13: 978-0446571593
All In: How the Best Managers Create a Culture of Belief and Drive Big Results
Gostick & Elton
Free Press (2012)
ISBN-13: 978-1451659825
The Icarus Deception: How High Will You Fly?
Godin
Portfolio Hardcover (2012)
ISBN-13: 978-1591846079
Information presented in the course will also be derived from other text books, articles and guest lectures. Supplementary handouts and articles will be distributed during class or made available via Blackboard.
Reading & Online Lectures
It is essential that you keep up with the reading and the online lectures. Class time will not be used to “teach the book” and you should come to class prepared to the discuss theories, concepts, applications presented in each chapter. Information presented in the course may also be derived from other text books, articles and guest lectures. Supplementary handouts and articles will be distributed during class or provided to you via online.
Course Subjects
Hospitality Management & Leadership
HAMG 2305 - Spring 2013
Course Syllabus
Date |
Topics |
Reading Assignment |
Work Assignments |
1/14/2013 Week 1 Classroom |
Course Introduction Resume & Student Profile
Discussion & Application Chapter 1: Managing Organizational Change
Group Project Guidelines
|
|
|
1/24/2013 Week 2 Online
|
Leadership & Management in the Hospitality Industry Chapter 1: Managing Organizational Change
Chapter 2: The Changing Nature of Leadership & Management
Crucial Conversations Chapter 1: What’s a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
|
Pgs. 3 – 38
Pgs. 43 - 64
Pgs. 1 – 17
Pgs. 19 – 31 |
DB – Chapter 1
DB – Chapter 2
CCDQ – Chapter 1
CCDQ – Chapter 2
Resume & Student Profile
|
1/31/2013 Week 3 Classroom |
Discussion & Application Chapter 2: The Changing Nature of Leadership & Management
Discussion & Application Chapter 1: What’s a Crucial Conversation?
Chapter 2: Mastering Crucial Conversations
|
|
Article Report - #1
|
Date |
Topics |
Reading Assignment |
Work Assignments |
2/7/2013 Week 4 Online
|
Leadership & Management in the Hospitality Industry Chapter 3: The Quest for Quality
Chapter 4: Continuous Improvement – Process & Tools
Crucial Conversations Chapter 3: Start with Heart
Chapter 4: Learn to Look |
Pgs. 75 – 93
Pgs. 101 – 132
Pgs. 33 – 49
Pgs. 51 - 72
|
DB – Chapter 3
DB – Chapter 4
CCDQ – Chapter 3
CCDQ – Chapter 4
|
2/14/2013 Week 5 Classroom
|
Discussion & Application Chapter 3: The Quest for Quality
Chapter 4: Continuous Improvement – Process & Tools
Discussion & Application Chapter 3: Start with Heart
Chapter 4: Learn to Look
|
|
|
2/21/2013 Week 6 Online
|
Leadership & Management in the Hospitality Industry Chapter 5: Power & Empowerment
Crucial Conversations Chapter 5: Make It Safe
Chapter 6: Mastering My Stories
|
Pgs. 137 – 158
Pgs. 73 – 102
Pgs. 103 – 130 |
DB – Chapter 5
CCDQ – Chapter 5
CCDQ – Chapter 6
|
2/28/2013 Week 7 Classroom |
Discussion & Application Chapter 5: Power & Empowerment
Discussion & Application Chapter 5: Make It Safe
Chapter 6: Mastering My Stories
Exam #1 - Review
|
|
Article Report - #2
Exam #1 (Chapters 1 – 5)
|
Date |
Topics |
Reading Assignment |
Work Assignments |
3/7/2013 Week 8 Online
|
Leadership & Management in the Hospitality Industry Chapter 6: Communications Skills
Chapter 7: Goal Setting, Coaching, and Conflict Management Skills
Crucial Conversations Chapter 7: STATE My Path
Chapter 8: Explore Others’ Paths
|
Pgs. 165 – 205
Pgs. 211 – 230
Pgs. 131 - 154
Pgs. 155 – 175 |
DB – Chapter 6
DB – Chapter 7
CCDQ – Chapter 7
CCDQ – Chapter 8
|
3/14/2013 Week 9 Classroom |
Spring Break |
|
|
3/21/2013 Week 10 Online
|
Leadership & Management in the Hospitality Industry Chapter 8: High Performance Teams
Crucial Conversations Chapter 9: Move to Action
Chapter 10: Yeah, But
|
Pgs. 235 – 270
Pgs. 177 – 187
Pgs. 189 - 209
|
DB – Chapter 8
CCDQ – Chapter 9
CCDQ – Chapter 10
|
3/28/2013 Week 11 Classroom |
Discussion & Application Chapter 6: Communications Skills
Chapter 7: Goal Setting, Coaching, and Conflict Management Skills
Chapter 8: High Performance Teams
Discussion & Application Chapter 7: STATE My Path
Chapter 8: Explore Others’ Paths
Chapter 9: Move to Action
Chapter 10: Yeah, But
|
|
Article Report - #3
|
Date |
Topics |
Reading Assignment |
Work Assignments |
4/4/2013 Week 12 Online
|
Leadership & Management in the Hospitality Industry Chapter 9: The Challenge of Diversity
Crucial Conversations Chapter 11: Putting It All Together
|
Pgs. 275 – 305
Pgs. 211 - 222
|
DB – Chapter 9
CCDQ – Chapter 11
|
4/11/2013 Week 13 Classroom |
Discussion & Application Chapter 9: The Challenge of Diversity
Discussion & Application Chapter 11: Putting It All Together
|
|
|
4/18/2013 Week 14 Online |
Leadership & Management in the Hospitality Industry
Chapter 10: Strategic Career Planning
Chapter 11: A Look at Ethics |
Pgs. 311 – 352
Pgs. 355 - 369
|
DB – Chapter 10
DB – Chapter 11
|
4/25/2013 Week 15 Classroom |
Discussion & Application Chapter 10: Strategic Career Planning
Chapter 11: A Look at Ethics
Exam #2 - Review
|
|
Article Report - #4
|
5/2/2013 Week 16 Online
|
Group Project Meetings
|
|
Exam #2 (Chapters 6 – 11)
|
5/9/2013 Week 17 Classroom |
Group Presentations
|
|
|
*Syllabus is subject to change with written notice.
Student Learning Outcomes/Learning Objectives
Course Objectives
At the completion of this course, students will be able to:
- Identify the characteristics of internal and external forces of organizational change.
- Describe the relationship between creativity and change, identify characteristics of creative people and creative organizations, and discuss innovation and “champions” in terms of creativity.
- Describe the four major steps in the change process.
- Describe the traditional functions of management and explain why the gap exists between them and the actual behavior of managers.
- Describe the various interpersonal, informational, and decisional roles managers fulfill, and explain how managers can benefit from thinking about hteir jobs in t erms of these roles.
- Describe the dominant contemporary views of leadership.
- Describe the rationale for and evolution of quality management.
- Identify and explain Deming’s 14 points describing his ideas of leadership and management.
- Describe Juran’s notions and definitions of quality and detail the basic elements of quality management using Juran’s approach.
- Discuss continuous improvement, distinguish incremental improvement from breakthrough improvement, and describe the quality movement in the hospitality industry.
- Describe the four fundamental steps of a continuous-improvement process, and identify and describe tools commonly used in the process.
- Describe the types and sources or organizational and personal power, the typical responses to each type of power, and methods to enhance power and build alliances.
- Identify seven myths about communication, outline the communication process, and describe barriers to effective communication.
- Explain the importance and nature of goal-setting in an organization, describe the nature of and need for coaching in today’s hospitality organizations, and list guidelines that can help managers handle organizational conflict.
- Identify forces of change that have made team-building a high priority for many hospitality organizations.
- Identify the ways in which the work force is changing and how it is becoming more diverse.
- Create a personal vision statement after analyzing your skills, interests, values, and personality type; and identify ways to choose an occupation and implement your career choice.
- Understand the practices used by great leaders to get extraordinary things done in organizations based upon the principles of contemporary books on leadership.
Specific Outcomes
At the completion of this course, students will be able to:
- Understand the concept of organizational behavior.
- Gain an understanding of organizational culture and the differences among them.
- Review examples of real life scenarios that they may be faced with after graduation.
- Gain an increased awareness of hospitality operational concerns.
- Identify, understand, and apply a wide variety of modern leadership theories presented in contemporary business literature.
- Understand his/her own leadership style through self-evaluation