Administrative Office Procedures I

Administrative Office Procedures I


Fall 2010
08/23/2010 - 12/12/2010

Course Information

Section 001
W 17:40 - 21:00
EVC8 8329
Yolonda Holland

Office Hours

No office hours have been entered for this term

Course Subjects

Study of current office procedures including telephone skills, time management, travel and meeting arrangements, mail processing, and other duties and responsibilities in an office environment.

Student Learning Outcomes/Learning Objectives

Course Objectives:

  • Increase knowledge of the workplace environment.
  • Increase technical skills.
  • Do a job search and prepare an employment portfolio.
  • Continue to develop soft skills; eg., human relations, communication, ethical behavior, critical thinking, time management, and continual learning.

Course Requirements


POFI 2301 Word Processing: MS WORD I or equivalent.

Passing score on Reading and Writing portions of ACC's assessment test.

Basic keyboarding skills.

Basic knowledge of Microsoft Word..


Chapter 1 - Entering the Workforce

Chapter 2 - Becoming a Professional

Chapter 3 - Managing and Organizing Yourself

Part I Test: Chapters 1-3

Chapter 4 - Working Ethically

Chapter 5 - Understanding the Workplace Team

Chapter 6 - Developing Customer Focus

Part II Test: Chapters 4-6

Chapter 7 - Improving Communication Skills

Chapter 8 - Developing Presentation Skills

Chapter 9 - Handling Telecommunications

Chapter 10 - Planning Meetings and Events

Part III Test: Chapters 7-10

Chapter 11 - Managing Records

Chapter 12 - Handling Mail and Retaining Records

Chapter 13 - Coordinating Business Travel

Part IV Test: Chapters 11-13

Chapter 15 - Seeking Employment

Employment Portfolio



  • The Administrative Professional: Technology & Procedures, 14e; Fulton, et. al., ISBN: 0-538-73104-4
  • Flash drive