Study of current office procedures including telephone skills, time management, travel and meeting arrangements, mail processing, and other duties and responsibilities in an office environment.

Course Objectives:

• Increase knowledge of the workplace environment.
• Increase technical skills.
• Do a job search and prepare an employment portfolio.
• Continue to develop soft skills; eg., human relations, communication, ethical behavior, critical thinking, time management, and continual learning.

Prequisites:

POFI 2301 Word Processing: MS WORD I or equivalent.

Passing score on Reading and Writing portions of ACC's assessment test.

Basic keyboarding skills.

Basic knowledge of Microsoft Word..

Assignments/Examinations:

Chapter 1 - Entering the Workforce

Chapter 2 - Becoming a Professional

Chapter 3 - Managing and Organizing Yourself

Part I Test: Chapters 1-3

Chapter 4 - Working Ethically

Chapter 5 - Understanding the Workplace Team

Chapter 6 - Developing Customer Focus

Part II Test: Chapters 4-6

Chapter 7 - Improving Communication Skills

Chapter 8 - Developing Presentation Skills

Chapter 9 - Handling Telecommunications

Chapter 10 - Planning Meetings and Events

Part III Test: Chapters 7-10

Chapter 11 - Managing Records

Chapter 12 - Handling Mail and Retaining Records

Chapter 13 - Coordinating Business Travel

Part IV Test: Chapters 11-13

Chapter 15 - Seeking Employment

Employment Portfolio

Texts/Materials:

• The Administrative Professional: Technology & Procedures, 14e; Fulton, et. al., ISBN: 0-538-73104-4
• Flash drive