Job Number 2107048


Enrollment Advisor



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Highland Campus
Hours Monday through Friday 8-5; some evenings until 7 and some weekend hours from 10:00 am to 4:00 pm
Salary Specialist 6/118 ($32,022.00 - $45,745.00)
FLSA Status Exempt
Reports To Supervisor, Admissions & Records
Criminal Background Check
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
 
For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
 
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

To provide high volume of interactions, academic advising, follow-up and related support to new applicants through the enrollment and initial career pathway process at Austin Community College (ACC) striving to remove obstacles in their college and career path.  Responsible for providing consistent information regarding all areas of Enrollment Services. Performs a variety of activities to ensure the efficient and effective operations of the district-wide enrollment services department.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Represents Enrollment Services and acts as a liaison to departments, sharing information and updates regarding enrollments services.
  2. Provides enrollment and/or academic advising to applicants by reviewing areas of study, explaining career options along with various degree plans, college readiness, assessment, TSI compliance, adjustment to college life, study habits, financial wellness, financial aid information, steps to enroll, and career and transfer options to consider.
  3. Receives, records, and identifies requests via phone, email, and web from prospects, applicants, current students, faculty and staff.  Maintains and updates records and files.
  4. Conducts communication campaigns with outbound calls, emails, or social media to applicants who have started or submitted their application.
  5. Contacts applicants within the specified time frame to confirm they are on track with the enrollment process and provide any assistance needed.
  6. Gathers, compiles and enters data, producing routine and specialized reports and documents; maintains web pages, student information database, files, records, logs and other tracking systems. Assists applicants with account resets.
  7. Serves as referral to students for services when needed.
  8. Resolves problems and issues referred by other departments across the college.
  9. Research challenges and determine course of action; makes independent determinations, decisions and recommendations.  Refers issues to appropriate college's resource when needed.
  10. Records and resolves all application processing errors; monitors progress through to resolution.
  11. Works collaboratively with other Student Affairs areas, Instructional Units.  Is an expert in one Area of Study and supports all other Areas of Study as needed.
  12. May staff Enrollment Centers when direct student support is necessary for enrollment campaigns. May move to other campus locations as needed.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Preferred Work Experience

Required Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.