Job Number 2106035


Supervisor, Campus Financial Aid



This position is past the Close Date, no more applications will be accepted.
Position Information
Location South Austin Campus
Hours Generally Monday - Friday, 8:00 a.m. to 5:00 p.m. (but may include occasional evening and Saturday hours)
Salary Supervisor 3/120 ($40,494.00 - $57,849.00)
FLSA Status Exempt
Reports To Regional Director, Financial Aid Campus Operations/Outreach
Criminal Background Check
General Statement of Job

To supervise the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the Financial Aid programs.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  2. Oversees the daily operations of the campus Financial Aid Office and ensures compliance with federal and state regulations pertaining to financial aid programs.
  3. Manages financial aid application outreach initiatives and verifies accuracy of FAFSA information.
  4. Provides advice to students, potential students, and parents regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts student loan counseling entrance sessions.
  5. Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.
  6. Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
  7. Reviews and makes decisions regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or special circumstances.
  8. Coordinates all phases of the College Work Study Program on the campus to include student and supervisor orientations, job placement for on and off campus jobs, and processing Human Resources paper for work-study employees.
  9. Coordinates and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.
  10. Reviews student financial aid applications to determine eligibility based on federal and state regulations.
  11. Serves as a liaison for the Financial Aid office with other departments within the College.
  12. Provide support to Regional Directors, Associate Directors, and the Executive Director as needed on special projects. 
  13. Responsible for the application of caseload management principles and duties for a 1-3 cohorts of 40-100 students per semester, including assessing, planning, implementing, monitoring and evaluating actions required to complete the financial aid application process. 
  14. Manage shared department email account and assign staff to review and respond to inquiries. 
  15. Represent the Financial Aid Office on various committees throughout the college. 

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.