Job Number 2104012


Regional Director, Admissions & Records Operations/Outreach

Multiple Positions



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Highland Business Center
Note: The north, south or central region of supervision will be determined at time of hire.
Hours 40 Hours per week as assigned; Generally within the following hours: Monday 8 am-7 pm; Tuesday-Friday 8 am-5 pm; Occasional Saturdays 10 am-4 pm
Salary Manager 3/125 ($59,830.00 - $85,471.00)
FLSA Status Exempt
Reports To Executive Director, Admissions and Records
Criminal Background Check
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
 
For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
 
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

Responsible for providing leadership and supervision of admissions and records campus operations in a designated region (north, central or south) of the ACC District.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Assists the Executive Director of Admissions and Records in overseeing the daily operations of ACC campus admissions and records offices within their region.
  2. Supervises, trains, coaches, directs, coordinates and disciplines personnel while adhering to organizational human resources policies and procedures as well as related employment laws.
  3. Manage all professional judgement appeals for residency determination, tuition refunds and other student records appeals. 
  4. Ensures atmosphere in which the mission and vision of the institution are embedded in all practices and services for students and employees.
  5. Collaborates with Student Affairs leadership to provide guidance in developing access, success and completion strategies for Guided Pathways.
  6. Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.
  7. Provides guidance for assigned region to maintain compliance with regulations and requirements of SACS, Department of Education, THECB, and ACC policies and procedures.
  8. Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner.  Demonstrates an understanding of equity, diversity, and values differences and ensures that all services are developed and delivered within this framework.
  9. Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student data analysis, enrollment management goals, success strategies and student support services.
  10. Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Preferred Work Experience

Required Education

Preferred Education

Physical Requirements

Safety

HR Use Only

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.