Job Number 2012045


Salesforce Developer



Position Information
Location Service Center
Hours Typically Monday - Friday 8 am to 5 pm
Salary Professional 7/127 ($77,629.00 - $110,899.00)
FLSA Status Exempt
Reports To Manager, Salesforce
Criminal Background Check
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.

Candidate Profile

Additional Requirements and Skills needed to be successful in this role:
  • You love to work with clients to create software applications that revolutionize their business. You want to play a key role in defining the product's vision and roadmap and are eager to work closely with our designers and product managers to do so. You believe that our success is 100% dependent on our client's success and that it's our job to help our clients build the right thing.
  • You thrive on collaboration, understand the process of iteration, and are excited about taking projects from inception to launch. You are eager to level up your programming ability. Most of all, you want to be part of a fun, challenging, and collaborative environment where egos are left at the door.
  • Ability to bring creative solutions to difficult problems.
  • Entrepreneurial attitude with experience building products.
  • Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform.
  • Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
 
For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
 
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

The Salesforce Developer will design and develop best-in-class solutions on our evolving Salesforce instance. This includes providing support to the institution through the customization and configuration of the Salesforce platform. The position will be responsible for managing data quality, integrations, security and reporting. The role will work closely with the product managers and key stakeholders to architect and build the future of the CRM platform at Austin Community College (ACC).

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Maintains and customizes Sales Cloud and Service Cloud applications.
  2. Manages Salesforce security including roles, profiles, sharing rules, workflows and groups.
  3. Builds Salesforce applications using Aura/LWC components, JavaScript and Apex and leverage the full capabilities of the Salesforce platform to support the company's programs.
  4. Creates/modifies existing controllers, controller extensions, and triggers across all platforms.
  5. Applies best practices and design patterns of best-of-breed applications developed on the Salesforce.com platform.
  6. Creates and executes unit, integration and user acceptance test plans, including use cases and test data.
  7. Builds custom reports, dashboards, and workflows.
  8. Proactively engages on continuous improvement efforts for application design, support, and practice development efforts.
  9. Provides technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
  10. Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
  11. Maintains database for integrity and accuracy including cleansing and duplicate record management.
  12. Manages all related technical resources and migration of data into Salesforce.
  13. Evaluates new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Preferred Work Experience

Required Education

Special Requirements
Licenses/Certifications; Other

Other Preferred Qualifications

Physical Requirements

Safety

Information for This Posting Only

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.