Job Number 2002012


Assistant, Student Services Help Desk-Hourly



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Highland Campus
Hours Hours as assigned.
Salary $15.00/hour
FLSA Status Non-Exempt
Reports To Supervisor, Student Services Information Center
Criminal Background Check
General Statement of Job

To interact with future, current, and former students in a call center environment by responding to inquiries and concerns about Austin Community College (ACC) services and procedures in order to help ensure success for college, continuing education, and adult education students.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Deals directly with customers either by telephone, electronic email, or live chat.
  2. Promptly answers questions (or refers questions when necessary) pertaining to Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, Continuing Education, Early College Start, ACC Identification Numbers, ACC email, and various student resources within and outside of ACC.
  3. Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.
  4. Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
  5. Provides feedback on policies and procedures for helpline use and training.
  6. Communicates and coordinates with internal departments.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Preferred Work Experience

Required Education

Preferred Education

Other Preferred Qualifications

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.