Job Number 1909008


Supervisor, Financial Aid Quality Control/Processing



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Highland Business Center
Note: Occasional travel within the ACC service area may be required.
Hours 40-hour work week / General hours are Monday - Friday, 8am-5pm / Occasional evenings and weekends required.
Salary Supervisor 3/120 ($40,494.00 - $57,849.00)
FLSA Status Exempt
Reports To Associate Director, Financial Aid & Compliance
Criminal Background Check
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
 
For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
 
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

To supervise the verification process in accordance with complex Department of Education and Internal Revenue Service regulations, resolving conflicting information, performing quality control of data entry and verification process.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises, trains, coaches, directs, coordinates and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  2. Oversees the daily Financial Aid processing operations with regard to verification and award packaging to ensure compliance with federal and state regulations pertaining to financial aid programs.
  3. Runs weekly assurance reports on all verification team members work to ensure quality control.
  4. Oversees document intake process and update forms/website as needed.
  5. Assists the Financial Aid Business Analyst with the implementation, modification and/or refinement of the applicable processing systems.
  6. Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.
  7. Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
  8. Reviews student financial aid applications to determine eligibility based on federal and state regulations.
  9. Services as liaison for the Financial Aid Office with other departments within the college.
  10. Assists with special projects as needed.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.