Job Number 1906010


Regional Director, Financial Aid Campus Operations/Outreach



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Multiple Locations
Note: Serves as the North Region Director
Hours 40 hours/week as assigned; Generally Monday-Friday 8:00-5:00 with occasional weekends and evenings
Salary Manager 2/123 ($50,670.00 - $72,386.00)
FLSA Status Exempt
Reports To Director, Student Assistance & Veterans
Criminal Background Check
General Statement of Job

The North and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.
  2. Maintains compliance for the work-study program in their region.
  3. Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.
  4. Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.
  5. Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.
  6. Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.
  7. Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.
  8. Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC's accrediting body, Department of Education (ED), federal and local agencies.
  9. Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner.  Demonstrates an understanding of diversity, and values differences.
  10. Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.
  11. Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Preferred Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

HR Use Only

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.