Job Number 1808017


Assistant, ACCelerator Technical Support I-Hourly



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Round Rock Campus
Note: Accelerator
Hours Up to 19 hours per week as assigned; Must be able to work week days, weekends, days and evening hours.
Salary $11.25/hr
FLSA Status Non-Exempt
Reports To Manager, ACCelerator
Criminal Background Check
General Statement of Job

To provide support and technical assistance.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides first level student/faculty and staff support, customer service, and technical assistance.
  2. Assists with software and hardware related problems, and appropriately coordinates second level requests through the submission of Technical Support Service tickets.
  3. Remains visible and available to all students, faculty, and guests requiring technical assistance.
  4. Stays updated with campus technology changes and problems and remains acquainted with the college's help resources.
  5. Monitors student and faculty activity in the ACCelerator through conducting walkthroughs and providing front desk support as needed.
  6. Performs routine and preventative maintenance of ACCelerator lab, classroom, and study room equipment (e.g. dusting, cleaning, logging off workstations, etc.) for the purpose of ensuring equipment is in safe operating condition.
  7. Participates in special projects as needed.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.