Job Number 1806018


Supervisor, Enrollment Advising



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Highland Business Center
Note: 40 hours/week as assigned; Generally Monday - Friday, 8am - 5pm, with some possible evenings/weekends.
Hours 40 hours/week as assigned; Generally Monday - Friday, 8am - 5pm, with some possible evenings/weekends.
Salary Supervisor 4/121 ($42,911.00 - $61,303.00)
FLSA Status Exempt
Reports To Director, Recruitment and Enrollment
Criminal Background Check
General Statement of Job

To supervise daily operations of advising function and to assist with the college wide processes of enrollment services, helping to ensure applicants reach their academic goals. Responsible for providing consistent information regarding all areas of enrollment services. Performs a variety of activities to ensure the efficient and effective operations of the district-wide enrollment services department.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  2. Supervises the daily operations of the advising function for enrollment and related off-site activities ensuring that employees are maintaining their work schedule, completing assignments and tasks, effectively advising students, promoting registration and enrollment, following procedures and guidelines, and providing satisfactory customer service.
  3. Receives, records, and identifies requests via phone, email, and web from ACC applicants, students, faculty, and staff. Handles all issue that have been elevated.
  4. Coordinates communication campaigns using multiple communication methods to prospective students promoting further engagement with staff at ACC to apply, enroll, and attend ACC; includes developing, monitoring, and updating enrollment advising web content.
  5. Works with Director to establish, maintain, update, and communicate an enrollment advising procedures manual for the advising function for enrollment as well as implementing strategies following guidelines to achieve department goals and objectives.
  6. Responds to and/or directs inquiries in person, on the telephone, or via e-email; accesses and works with other staff and/or departments to assist in resolving issues from prospects, applicants, students, employees and the public. Receives and resolves all application processing errors that cannot be resolved by their direct reports.
  7. Develops and facilitates regular training to staff members regarding advising function policies and procedures for the enrollment area and coordinates training with other advising and related areas across the college.
  8. Utilizes problem and change management processes to perform root cause analysis of application data match, and make recommendations to eliminate the root cause.
  9. Gathers, compiles and enters data, producing routine and specialized reports and documents; student information database, files, records, logs and other tracking systems. 
  10. Monitors prospective student records, data, workflow, and related guidelines to assure they are in accordance with all regulatory requirements.
  11. Works collaboratively with other Student Affairs areas and departments across the institution.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

HR Use Only

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.