Job Number 1805052


Ombudsperson, Staff



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Service Center
Note: Travel between ACC locations may be needed in order to fulfill the requirements of this position
Hours 40 hours/week as assigned; Generally, Monday- Friday, 8am-5pm
Salary Coordinator 3/120 ($38,922.00 - $55,603.00)
FLSA Status Exempt
Reports To Executive Vice President, Finance & Administration
Criminal Background Check
General Statement of Job

To provide confidential and informal assistance to staff members and students (with concerns about a staff member) to resolve complaints and performance or employment concerns.  Acts as a source of information, aids in answering questions, assists in problem-solving and makes referrals for use of the Colleges resources and processes.
 
This position facilitates communication and provides support and guidance to staff members.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides impartial and confidential consultation to staff and students who are aggrieved or concerned about an issue, process, or procedure.
  2. Assists employees in interpreting college policies and procedures; provides assistance by clarifying issues and generating options for resolution.
  3. Remains independent, neutral and impartial; exercises good judgment.
  4. If necessary and while maintaining confidentiality, conducts appropriate informal fact-finding in order to better understand the issue from all perspectives.
  5. With permission, consults with all parties to clarify and analyze problems, focus discussions, and assist in evaluating options.
  6. Provides referrals to appropriate College officials or resources that are able to address the matters of concern.
  7. Ensures integrity is maintained through independence, neutrality, impartiality, confidentiality and timely attention to employee concerns while treating people with dignity and respect.
  8. Conducts training programs for the College community on dispute/conflict resolution, harassment, and related topics.
  9. May prepare periodic reports to the EVP, Finance and Administration of aggregate data of employee concerns and identify patterns or problem areas in college policies and practices; may recommend revisions and improvements to the EVP.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Preferred Education

Other Preferred Qualifications

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.