eHire - Supervisor, Computer Support

Position Information

Location	Round Rock Campus
Hours	M-F 8-5pm Others times as needed for meetings and computer related problems
Salary	Supervisor 3/120 ($38,922.00 - $55,603.00)
FLSA Status	Exempt
Reports To	Asst. Department Chair or Professor
Criminal Background Check

General Statement of Job

To maintain, install, support, and supervise Austin Community College (ACC) network computer systems and peripheral equipment and related staff; provides professional-level network support functions and customer assistance services.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
Provides technical support, training, and assistance; analyzes problems and implements solutions according to Department guidelines and procedures; performs network and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components.
Performs computer troubleshooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves, and repairs problems within scope of authority.
Monitors network environment; resolves configuration and connectivity issues, and other traffic, security and access problems; checks network for operating efficiency, makes corrective adjustments to data management settings, and assures system integrity.
Performs ongoing technical tuning of the network systems to improve performance.
Maintains and updates computers, workstations, network systems, equipment and peripherals; installs software upgrades, enhancements, and revised functions.
Coordinates response to the needs and inquiries of users; explains IT issues, deploys solutions, and follows up with users to assure the stability and functionality of the users' systems.
Reports technical problems which need to be addressed by improved policies or procedures.
Coordinates the training of users on software applications usage and configuration issues.
Collects technical and administrative information and compiles data for reports.
Provides input in the development of hardware and software budgets; evaluates and recommends hardware and software for purchase.
May assist with website management.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Structure and operating capabilities of multiple network operating systems.
Network hardware, software, and peripheral equipment troubleshooting techniques.
Administration and maintenance principles of multiple network operating domains, relational databases, and web- and windows-based software applications.
Network topologies and protocols, and Internet technical knowledgebase services.
Supervisory principles, practices, and methods.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Maintaining an established work schedule.
Effectively using interpersonal and communications skills.
Effectively using organizational and planning skills.
Maintaining confidentiality of work related information and materials.
Establishing and maintaining effective working relationships.
Prioritizing multiple tasks, projects, and demands.
Assessing ACC network support needs, and developing and promoting effective solutions.
Using procedural programming languages, and Structured Query Language (SQL).
Operating and maintaining computer and peripheral equipment safely and competently.
Solving technical problems involving integrated operating systems and hardware platforms.
Make recommendations that impact the budget.

Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

Two years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Preferred Work Experience

Three years with Management experience

Required Education

Associate degree. Four years of related work experience may substitute for the degree. Experience used here cannot be used again to meet the experience requirement or for placement purposes. Please note that the college reserves the right to amend these terms of substitution at any time.

Physical Requirements

Work is performed in a variety of settings.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling and at times subject to stooping, crawling, and climbing.
May need to lift heavy objects of up to 50 pounds.
Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.

Safety

Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.