Job Number 1705042


Specialist, Media Technology



This position is past the Close Date, no more applications will be accepted.
Position Information
Location Eastview Campus
Note: Current assignment is for Eastview Campus but staff may be reassigned to any location in the District depending upon departmental needs.
Hours 40 hours/week as assigned; Generally Monday - Friday, 8:00 a.m. - 5:00 p.m. with some weekends required.
Salary Specialist 5/116 ($26,978.00 - $38,540.00)
FLSA Status Non-Exempt
Reports To Manager, Media Services or Director Campus Technology Services.
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
General Statement of Job

To provide technical support services for the media equipment and technology needs of the Austin Community College (ACC) faculty and staff; coordinates and maintains equipment inventory, and provides training and technical assistance as needed.

Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Responds to the needs and inquiries of faculty and staff, often requiring immediate analysis and action; explains technology issues, deploys solutions and follows up with instructors to assure the continuous stability and functionality of the instructional technology. Finesse and diplomacy required in often high stress situations.
  2. Manages media equipment utilization and circulation process; compiles and reviews requests, enters data, and generates schedules from database; consults with customers to define equipment and services needs and priorities, and moves equipment between facilities to maximize customer satisfaction; sets up and operates equipment as requested.
  3. Manages media equipment inventory; maintains and cleans equipment; maintains computers and software; troubleshoots malfunctions, and makes minor to intermediate repairs according to standard procedures and operating manuals.
  4. Provides training and instruction for faculty and staff on using media software and hardware; provides technical advice, training, and hands-on assistance as requested; assists ACC students as needed; assures effective communication of policies and procedures.
  5. Provides technical support for media equipment; provides hardware, software, connectivity, and compatibility troubleshooting functions and installation support.
  6. Makes recommendations to faculty on multimedia equipment use, and on design and production techniques for materials and presentations; assists with development of special multimedia products as requested.
  7. Maintains security of equipment; adds barcodes, security tags, and engraving; updates and assures accuracy of equipment database; investigates missing, lost, and overdue equipment.
  8. Tracks work orders for equipment repair contractors and ACC computer support technicians; generates reports as needed.
  9. Compiles and maintains departmental records and statistics, such as equipment use, supplies use, and inventories, repair and service records, and relocation status.
  10. May assist with website management, multimedia production, and data conversion.
  11. May oversee workflow of hourly employees.
  12. Assists with building and updating faculty and departmental websites and uploading materials. May maintain comprehensive internal website including creating content like videos for training new staff, direction for following policies and procedures, creating tutorials for new equipment and software technologies, and displaying superior customer services.
  13. Facilitates one-on-one instruction and group workshops both informally in the faculty computer center and at formal technology workshop events. May produce high-end video tutorials for staff training.

Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Preferred Work Experience

Required Education

Preferred Education

Special Requirements
Licenses/Certifications; Other

Physical Requirements

Safety

Information for This Posting Only

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.