Job Number 1605030


Assistant, Student Services




This position is past the Close Date, no more applications will be accepted.
Position Information

Location Round Rock Campus
Hours 40 hours/week as assigned; Generally Monday-Friday 8:00 a.m.-5:00 p.m. with weekend and evening hours as required
Salary Assistant 4/114 ($23,923.00 - $34,175.00)
FLSA Status Non-Exempt
Reports To Dean of Student Services, Supervisor or designee
Criminal Background Check
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
 
As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
 
For more information, see http://www.austincc.edu/about-acc/mission-statement

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
 
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

To provide customer service assistance to students and prospective students and to provide clerical support for a student services area.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
  2. Responds to questions and inquiries in person, by telephone, or via email.
  3. Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
  4. Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
  5. Gathers and enters data, maintains, and updates student information database.
  6. Prepares, publicizes, and schedules students for workshops and orientations.
  7. Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
  8. Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
  9. May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
  10. May oversee the work of hourly employees or work study students.
  11. May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Technology Skills

Required Work Experience

Required Education

Physical Requirements

Safety

ACC Benefits Overview

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.